Account Management

Delete Your Account

You have the right to request deletion of your Vendora account and associated personal data at any time.

This action is permanent and cannot be undone.

Deleting your account will remove access to your wallet, transaction history, and all personal data. Please ensure you have withdrawn any remaining wallet balance before submitting a deletion request.

01

How to Request Account Deletion

To delete your Vendora account, contact our support team through any of the channels below. Include your registered email address or phone number so we can verify your identity before processing the request.

Email Support

support@vendoraapp.com

WhatsApp Support

Use the chat button in the app

Use the subject line: “Account Deletion Request”

02

What Gets Deleted

Data we will delete:

  • Your name, email address, and phone number
  • Profile information and account preferences
  • Linked virtual account numbers
  • Saved beneficiary numbers
  • Device tokens and biometric settings

Data we are required to retain:

  • Transaction records — retained for a minimum of 5 years as required by Nigerian financial regulations (CBN guidelines) for audit and dispute resolution.
  • KYC documents (NIN/BVN) — retained as required by AML/CFT compliance obligations.

Retained records will not be used for any purpose other than legal and regulatory compliance.

03

Timeline

Within 24 hours

We will acknowledge your request and verify your identity.

Within 7 days

Your account will be deactivated and personal data deleted from our active systems. You will receive a confirmation email once complete.

Regulatory records

Transaction and KYC records required by law will be retained for the legally mandated period (minimum 5 years) and then permanently destroyed.